Majestic Queenstown Retreat

Please ensure that you meet the MakeMyTrip airport representative within 1 hour of your flight landing.

• In the event that a customer damages hotel property, MakeMyTrip disclaims all responsibility for any charges levied on the customer for damage, minibar consumption, or any other expenses not specifically included in the holiday package.

• Kindly ensure that you follow the timelines provided by the Holiday Manager for all activities.

• Optional activities are not included in the package and can be availed at an additional cost.

• Travel insurance is included for travellers up to 65 years of age.

• If your package includes a domestic flight at the destination, the timing of the flight is subject to availability (morning, afternoon, evening or night). The flight may also operate from a different terminal/hub; however, MakeMyTrip will make the necessary arrangements for the internal flight.

• Kindly be punctual for all your activities, tours and transfers as mentioned in the handover vouchers (reporting time). Foreign countries follow strict schedules — any delay from your side may lead to missed services, for which no refund will be provided by MakeMyTrip.

• For queries related to cancellations or refunds, please refer to our Cancellation Policy.

• For any paid activity that becomes non-operational due to unforeseen reasons, a refund will be processed, and the same should reach the guest within 30 days from the date of processing. Complimentary activities (not charged to the customer) are non-refundable in case of cancellation or non-operation.

 Airport pick and drop service will only be provided to the customer who have booked the package without removing air, and reaching at midnight by Indigo flight, not for land only customers.

- Customers will only get 6 nights accommodation (with or without flights) since Indigo flights leaves at midnight.

- Hotel and flight mentioned in the PDF in only tentative in nature and the actual hotel offered may differ from the one mentioned in the PDF.

- Airline mentioned in the PDF in only tentative in nature and the actual airline offered may differ from the one mentioned in the PDF.

- Makemytrip has all the rights to shuffle the itinerary and the sightseeings as per their operational dates.

- If reaching early and requires more than 5 nights, guest will have to pay themselves for the additional room night.

- In case of rejection of visa, refund will be provided as per the cancellation policy for the package.

- In case the payment schedule as mentioned in the PDF is not followed, booking will be cancelled by MMT, after attempting to get in touch with the customer seeking the payment. On cancellation of the booking, the amount paid by the customer shall be forfeited.

- Kindly note that the hotels provided in the package are situated on the outskirts of the cities, ensuring smooth inter-city transfer while avoiding city traffic.

- MakeMyTrip undertakes no liability for any charge levied on the customer, in case some damage is caused to the hotel infrastructure by the customer, or for any extra charges levied on the customer for consumption from the minibar in the room, or for any other expenses not specifically included in the holiday package

- In the cases where a third person is also sharing the room, they will be provided with an additional mattress or a roll-away bed.

- Kindly note that the average hotel room size is smaller as compared to the room sizes available in India.

- We offer Indian dinners (if included in the package), but kindly note that there might be variation in taste as compared to the food offered in India.

- Please note that visa cost is not included in the package

- MakeMyTrip only provide visa assistance and plays no role in the grant or rejection of visa. The decision for the grant or rejection of visa is at the sole discretion of the concerned embassy/high commission.

- In case, transit visa is required by the customer, the responsibility for obtaining the same shall lie on the customer.

- Click here to know more about your complimentary Insurance: https://promos.makemytrip.com/Reliance-Corporate-Short-Term-Policy_MMT.html

- Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your package cost)

- Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities reflecting on the website which will be outlined in the confirmatory e-mail sent to you

- Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included

- In case your package needs to be cancelled due to any natural calamity, weather conditions etc. MakeMyTrip shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors

- The passenger names in the booking form should be exactly match their names as per passports. MakeMyTrip will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking

- Please note that if your package includes a flight which is a low cost carrier then baggage and meals will not be included in the package until specified in the booking. Baggage and meals can be added as per your requirement at an additional cost depending on the airlines and destination. Our Travel Expert will attempt to get in touch with you within 24-hours after the booking has been confirmed for any addition required

- Please ensure that baggage and any other upgrade requirements (if any) are given to our Travel Expert latest by 5 days before the date of departure. The cost of such upgrade shall be borne by the customer

- Standard check-in time at the hotel is normally 3:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the concerned hotel

- In the eventuality of the selected hotel being not available for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category

- Please note that Day at Leisure essentially implies that no sightseeing activities have been included for that day.

- Disputes, if any, shall be subject to the exclusive jurisdiction of the courts in New Delhi.

- Visa is granted at the discretion of the concerned embassy. In case of rejection of Visa and subsequent cancellation of the booking, cancellation charges shall be applicable as per the cancellation policy provided.

- Booking shall be considered cancelled on the date the customer informs MMT in writing to cancel the booking.

- The scope of visa assistance is limited to providing information regarding documents required for visa and providing reasonable assistance in application for visa. Visa assistance does not imply that MMT is providing any guarantee that the visa will be granted.

- VFS Appointment is subject to availability and MMT has no control on the same.

- In case of rejection of visa, refund will be provided as per the cancellation policy for the package.

- We operate group at a minimum strength of 10 pax or else shift to next operational day.

- Makemytrip has all the rights to cancel the package and shift to next departure date or customer has the option to choose other package.